Frequently asked questions:

Water Damage

Will this water damage be covered under insurance?

Although we are not your insurance provider and cannot answer this question, we do know insurance standards and know the proper steps to take when working with your insurance company.

Will this cost more than my deductible?

We use an insurance pricing software that will give a cost before sending to the insurance company. This will determine whether it's worth sending a claim into your insurance company or not.

Does Clean Slate Restoration do free estimates?

This matters if it's an emergency water job or not. Many times, if the job is critical enough there is no time to waste. Leaving water in a structure even for a short time could lead to secondary issues that your insurance company may not cover. We will give you all the information you need to help make the best decision at that time.

Mold

Is the mold in my home or business dangerous and making me sick?

We are not physicians and don't claim to be. People can react to certain molds differently than others. To know what type of mold is present and if it's dangerous, you must have an air quality control test performed. All mold testing is performed by a 3rd party so that Clean Slate is not involved in the process for moral reasons.

Can you tell me the cost to mitigate mold over the phone?

No. We must come and do an assessment and then can tell you the cost to properly clean. There may be a cost if a detailed estimate is needed.

Does Clean Slate have a warranty or guarantee?

Yes and no. Yes, we guarantee that when we leave a job the mold that was present is within normal living conditions. No, we cannot control the environment of our customers once we leave. Things can develop outside of our control that cause an environment to become abnormal with mold again.

Fire

Can Clean Slate work with my insurance company?

We are equipped to work with all insurance providers. We hold all certifications, licenses and insurances needed to work with your insurance company. We use the same pricing software that well over majority of insurance companies use.

Can my belongings be cleaned of smoke and soot?

It matters what the belongings are. This will be a part of the cleaning process. We work closely with our customers on making these decisions.

Does Clean Slate do mitigation and build back?

Most instances yes. This will depend on the size of the job but most jobs we can sub-contractor if need be.

Air Duct Cleaning

Can Clean Slate quote over the phone?

Yes. If you know how many vents and returns you have, we can give you a price. We price based on vent and return openings.

How often or when should I have my air ducts cleaned?

How often matters to the environment. If you have pets or have had construction done in your home or building, then you may need cleanings more often. If you see dust build up around your vent covers or the outer flooring of rooms, it may be time for a cleaning.

Can we deodorize or spray for mold inside vents?

Yes. We have a fogging machine that we can spray throughout your system for odors and/or to disinfect.

Crawl Space Solutions

Why do I need to take care of my crawl space?

First, crawl spaces effect the majority of air you breath in your home or business. Taking care of your crawl space can be a health issue. Second, crawl spaces directly affect your power bill. Having the correct systems and products in place is crucial for being energy efficient.

What is the difference between a vented and encapsulated crawl space?

Vented crawl spaces allow air from the outside to circulate through out to prevent stagnant air from causing odors, moisture and possible mold growth.
Encapsulated crawl spaces block air from the outside and the stagnant air is controlled by vapor barriers, dehumidifier(s). Drainage and sump pump(s) may also be needed.

Do I need to encapsulate my crawl space?

Not necessarily. There are variables to consider with every job. Encapsulation is a superior way but not always the right fit. Clean Slate Restoration treats every job as if it were our grandmothers.

General Contracting

What type of contractor licensee does Clean Slate Restoration have?

We have no restrictions within the building industry. We are a fully qualified contractor holding a General Building license. #WV057307

What types of general contracting does Clean Slate perform?

We typically use our GC license for demo and/or put back of what we demo when performing water, fire or mold mitigation.